Refund Policy

Cancellation

You may cancel your subscription at any time. Your access will remain active until the end of your current billing period — the month you have paid for on the monthly plan, the year you have paid for on the yearly plan. No further charges will apply after cancellation.

No Pro-Rata Refunds

We do not refund the unused part of a month or a year: cancelling stops the next charge and your access runs to the end of the period you paid for. The exceptions are the ones described below, the yearly plan's 14-day window, lifetime licenses, technical issues and duplicate charges.

Yearly Plan

The yearly plan is the same ALL ACCESS subscription billed once a year, at $149 USD, and it starts with the same 7-day free trial: nothing is charged until the trial ends, and if you cancel during the trial you are not charged at all.

You may request a refund on a yearly plan within 14 days of the first charge — the one taken when the trial ends. Contact us and the refund is issued through Paddle to your original payment method; the subscription is then cancelled and access ends. We offer this 14-day window voluntarily, in addition to, and never instead of, any rights you have under local consumer law.

After those 14 days, cancelling part-way through the year stops the plan from renewing. Your access continues to the end of the year you have paid for, and the remaining months are not refunded pro rata. To avoid the next yearly charge, cancel before your renewal date, which is shown on your account page.

Lifetime Plugin Licenses

A lifetime license is a one-off payment for a single plugin. It never expires, works on 2 computers at a time, and includes every future update we release for that plugin. There is no free trial on a one-off purchase, so we recommend using the 7-day ALL ACCESS trial first to confirm the plugin works in your DAW and on your operating system.

You may request a refund on a lifetime purchase within 14 days of the payment date. Contact us and the refund is issued through Paddle to your original payment method; the license is then deactivated and the plugin stops running on your computers. We offer this 14-day window voluntarily, in addition to, and never instead of, any rights you have under local consumer law.

Technical Issues

If you experience a technical problem that prevents you from using the plugins, please contact our support team. If we cannot resolve the issue within 14 days, a refund for the current billing period may be issued at our discretion.

7-Day Free Trial

Every new subscription, monthly or yearly, starts with a 7-day free trial with all plugins fully unlocked. If you cancel before the trial ends you are not charged at all. We encourage you to use the trial to confirm the plugins work in your DAW and on your operating system before any payment is taken.

Statutory Right of Withdrawal

If you are a consumer in the EU or the UK, you have a statutory right to withdraw from a purchase within 14 days. Because our products are digital content delivered immediately, that right ends once the download starts and you have agreed to immediate delivery at checkout. Your 7-day free trial and the cancellation terms above apply in addition to, and never instead of, any rights you have under local consumer law.

How Payments Are Processed

Our order process is conducted by our online reseller and merchant of record, Paddle.com, which handles checkout, invoicing, subscription and one-off billing, tax and all customer payment enquiries. Your payment details are never stored by RONE Audio. Refunds approved by us are issued through Paddle to the original payment method, normally within 5–10 business days.

Duplicate Charges

If you were accidentally charged twice for the same subscription period, or twice for the same lifetime license, please contact us for a full refund of the duplicate charge.